• Drug products or medical devices
• Documentation

It is critical that there are Good Documentation Practices (GDPs) and Data Integrity to ensure Good Manufacturing Practices (GMPs), Good Laboratory Practices (GLPs), etc.

Product and service quality is what the life sciences companies deliver to their customers, which directly impacts the health and wellness of consumers.

Quality must be at the center and surrounding all activities performed. Quality in the context of projects and operations means meeting expectations as set forth in the operational plans. Quality as defined by the consumer ensures the product is safe and works as expected. This learning event takes an in depth look at the importance of quality and reinforces the importance of compliance for life sciences companies.

This discussion focuses on reinforcing a positive mindset about quality

• Historical and emerging concepts on quality
• Quality standards and guidelines
• Quality system is inherently TQM on steroids
• The linkage between policies and procedures (the operational and the procedural)
• Dealing with unknowns and uncertainties to optimize success

• The Quality Pioneers: Their contribution to encouraging standards
• Creating a quality culture by speaking the same language
• Maintaining a Quality System – the challenges that businesses face

• Embedding Quality System Polices that support SOPs
• Reinforcing Quality Agreements with 3rd parties
• Establishing Quality Risk Management principles

Other discussion topics:

• Implementing standards and guidelines for quality
• Enhancing organizational structure
• Determining QA vs. QC roles to support quality

Bonus Session: Excel Tips and Tricks

Excel has many features which can make your work easier, more efficient, and assure higher quality, including Data Validation and numerous shortcuts. The ones which will be shown are fairly unknown to even the power users. Usually, in Bob Umlas' presentations, you'll hear sounds of oooohh, and aaaahhh, and wow! You'll hear statements like "I didn't know Excel could do that!"

• • Excel functions you need to know
• • Shortcuts you need to know
• • Data Validation
• • • Conditional Formatting

With Judith W. Umlas

• Identify the 7 principles of Acknowledgment
• Outline the 5Cs of Grateful Leadership
• Talk about how organizational performance is linked to leadership and acknowledgment
• Discuss how people in technical roles can enhance their leadership presence and acknowledge peers to improve team dynamics
• Review and role play case studies regarding how Grateful Leadership produces psychological safety which leads to innovation
• Real life examples of the power of Grateful Leadership and the Power of Acknowledgment
• Participate in a Knock Your Socks Off™ Acknowledgment Interactive Exercise
• Provide a path forward with tools and resources to enhance your Grateful Leadership skills that are guaranteed to make a positive difference in both Quality and Employee Engagement!

What you will learn

You’ll learn how to:

• Understand and develop the capability to act upon the need for Grateful Leadership to create a culture of appreciation in the workplace
• Understand the potentially huge benefits of Grateful Leadership in the workplace
• Overcome the barriers to using acknowledgment
• Demonstrate the language and subtleties of authentic and heartfelt acknowledgement behavior
• Describe the Seven Principles of Acknowledgment for “High-Interest Benefits” in the context of participant’s personal leadership style
• Describe how to coach teams, managers, and other corporate stakeholders in using Grateful Leadership to produce breakthrough results
• Utilize Grateful Leadership and The Power of Acknowledgment to drive Innovation and Quality in the Life Sciences Industry, through interactive exercises, role-playing and case studies
• Practice peer coaching as a way of assuring that this initiative takes root and produces positive results in your organization

Who Should Attend:

• Senior and middle level managers who want to improve their leadership skills by using acknowledgment to enhance their interpersonal and communication capabilities
• Junior managers who are being prepared for higher levels of leadership
• Those with hands-on supervisory or managerial experience and responsibility
• Employees who have a current or impending role as an organizational change agent